Returns & Refunds
Every order is personalised and made to order, so we can't accept change-of-mind returns. We do stand behind our work: if an order arrives faulty or the print is incorrect, we'll put it right. Your rights under the Australian Consumer Law always apply.
Change of mind
Because each ball is printed to order with your design, we're unable to accept returns or exchanges for custom personalised products. Please check your design, spelling and quantity carefully before you confirm your order in the designer.
If you'd like an artwork proof, a sample before committing to a bulk order, or you have an urgent delivery date that needs to be met, we suggest contacting us in advance so we can help before your order goes into production.
Faulty or misprinted orders
If your order arrives faulty or the print is incorrect, we'll make it right. Contact us within 7 days of delivery through our contact form with a photo and your order number. Where it's our error, we'll arrange a reprint or refund.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Goods come with guarantees that cannot be excluded — including that they are of acceptable quality and match their description.
How to contact us
To report a problem or ask about an order, send us a message through our contact form or email shop@customgolfball.com.au. Include your order number, and for a faulty or misprinted item, attach a photo.
Returns FAQs
Can I return personalised golf balls?
Because every order is personalised and made to order, we can't accept change-of-mind returns. If your order arrives faulty or the print is incorrect, we'll make it right.
What if my order arrives faulty or misprinted?
If your order arrives faulty or the print is incorrect, contact us within 7 days of delivery through our contact form with a photo and your order number. Where it's our error, we'll arrange a reprint or refund. Your rights under the Australian Consumer Law always apply.
How do I start a return or report a problem?
Get in touch through our contact form with your order number — and, for a faulty or misprinted item, a photo. We'll take it from there.