Privacy Policy
This policy explains how Merch Machine (ABN 88 630 505 770), trading as Custom Golf Ball ("we", "us", "our"), collects, uses, discloses and protects your personal information when you use customgolfball.com.au and order with us. We handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
What information we collect
We collect personal information you give us so we can fulfil your order, including:
- Your name, email address, phone number and delivery address.
- The artwork, logos, photos, text and design details you upload for personalisation.
- Order and payment details (payment is processed securely by our payment provider — we do not store your full card details).
- Any messages or enquiries you send us.
How we collect it
We collect information directly from you when you place an order through our online designer and checkout, contact us, or otherwise interact with the site. Some information may be collected automatically through cookies and analytics (see below).
Why we use your information
- To produce, process and deliver your personalised order.
- To communicate with you about your order and respond to enquiries.
- To process payments and refunds.
- To improve our products, website and service.
- To meet our legal and tax obligations.
Who we share it with
We only share personal information where needed to run our business, including with:
- Our online store and designer platform (DecoNetwork), which powers customisation and checkout.
- Australia Post, to deliver your order.
- The payment provider used by our store platform, to process payments securely. Card payments are handled through DecoNetwork's checkout and its payment provider — we do not store your full card details.
- Service providers who help us operate (e.g. hosting, email), and authorities where required by law.
We do not sell your personal information.
Overseas disclosure
Some of our service providers store or process data outside Australia. In particular, our store and designer platform (DecoNetwork) and our website analytics (Google) operate from servers that may be located overseas, including in the United States. Where we disclose information to these providers, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Cookies and analytics
Our website uses cookies and similar technologies to keep the site working and to understand how it's used. We use Google Tag Manager, which may load Google Analytics and related Google tools to collect anonymised usage statistics. Our checkout and designer (DecoNetwork) may also set cookies needed to process your order. You can control or block cookies through your browser settings, though some features may not work without them.
Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. No method of transmission over the internet is completely secure, but we work to safeguard your data.
Accessing and correcting your information
You can ask us to access or correct the personal information we hold about you. Contact us using the details below and we'll respond within a reasonable time.
Complaints
If you have a privacy concern or complaint, please contact us first and we'll work to resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
- Business: Merch Machine (trading as Custom Golf Ball), ABN 88 630 505 770
- Email: shop@customgolfball.com.au
- Service area: Australia-wide (delivery-only — please contact us by email)
Changes to this policy
We may update this policy from time to time. This version was published in June 2026.